Job Description

ADP is hiring an Implementation Project Manager I/Client Onboarding Specialist . In this position you will be a part of our Digital Implementation Team (Sales2Service) responsible for the project management of the entire implementation, from the point of sale through the transition to on-going Client Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP .

Responsibilities:

• Project managers work with several internal departments and client to ensure a successful implementation
• Proactively identify implementation projects that require manual intervention to ensure completion of a typically self-service driven implementation approach
• Perform various status check ins via email, phone call, and virtual meetings, to ensure the client understands the actions they need to take.
• Establish solutions for clients based on research, and collaboration amongst other internal stakeholder teams.
• Responsible for client satisfaction throughout the onboarding process.
• Work with client, and internal partners to coordinate a seamless transition to Client Service.
• Assist with developing new ideas, and implementing new strategies to expand ADP’s digital onboarding process.
• Failure to properly execute could cause significant financial impact to ADP and/or the client.
• Position may require time to be divided across multiple ADP Retirement Service product categories
• FINRA Licensing opportunities may be available

Digital Client Account Manager:

• Key client contact during implementation from point of sale through the transition to Client Services.
• Manages a large customer portfolio using a combination of high-touch and tech-touch strategies to drive successful implementation.
• Effective communication a must, to provide corrective action on a normally self-service implementation while maintaining a high level of customer satisfaction
• Monitors and communicates missing information that would restrict a smooth transition to Client Service.
• Drawing from 401(k) experience, product and legislative knowledge evaluates, assesses and recommends solutions to question / issues surfaced from client, and internal departments regarding the implementation.
• Consulting with client on non-standard issues.
• Deliver internal projects focused on scaling productivity through standardization, technology tools, and process improvements
• Research issues and share findings with other team members
• Performs other related duties as assigned

Qualifications Required:

• Bachelor's Degree or Equivalent in Education & Experience
• 1-3 Years of directly related experience

Preferred Qualifications: Preference will be given to candidates who have the following:

• Series 6 and 63 FINRA License
• Strong oral and written communication skills
• Strong influence, prioritization, adaptability and multi-tasking skills
• Able to apply recordkeeping and regulatory concepts and methodologies
• This is a non-exempt/hourly position, so willingness to work overtime on occasion is preferable.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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