Job Description

Salary : $52,015.68 - $66,401.52 Annually
Location : Los Angeles County, CA
Job Type: Full time
Job Number: 491799
Department: PUBLIC SOCIAL SERVICES
Opening Date: 01/02/2025


Position/Program Information
FILING DATES:
Applications will be accepted starting Monday, January 6, 2025, 8:00 a.m., PT until the needs of the service are met and is subject to closure without prior notice.

EXAM NUMBER:
491799

TYPE OF RECRUITMENT:
Open Competitive Opportunity

REPOSTING INFORMATION: This is a reposting to reopen the exam number 491799, to update salary, additional information, application and filing information, contact information, and supplemental questionnaire sections.
APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AT THE TIME OF FILING

OUT-OF-CLASS EXPERIENCE:
Out-of-Class experience will not be accepted for this examination.

DEFINITION:
Makes initial and continual eligibility determinations of public assistance and grants for an assigned number of public assistance applicants and participants.
CLASSIFICATION STANDARDS:
This is the journey-level of the Eligibility Worker class series and positions allocable to this class report to an Eligibility Supervisor. Eligibility Worker II's are assigned a caseload and are responsible for making independent determination of initial and continuing eligibility for applicants and program participants receiving public assistance within established guidelines and procedures. May also perform Income Eligibility Verification of cases to calculate overpayment recovery amount.

Incumbents must exercise knowledge of the laws, regulations and procedures governing the administration of public assistance grants and programs and of interviewing and record keeping techniques. Incumbents must also have the ability to search and gather records of various incomes or eligibility related information from multiple sources including computer databases, and apply the rules and regulations pertaining to eligibility for various categories of aid programs, makes mathematical computations, evaluate financial data, and interact effectively with the public in the process of public assistance program evaluation.

Essential Job Functions


Interviews applicants or participants receiving public assistance to obtain financial and other eligibility data and assists applicants or participants in completing the necessary documents for the initiation, continuation, or modification of benefits.

Explains provisions of the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons applying for or participating in public assistance programs.

Advises participants of sanctions for non-compliance with the terms and conditions of initiating and continuing benefits.

Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKs, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs.

Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided to resolve discrepancies.

Analyzes available information and make appropriate disposition recommendations.

Computes benefits for eligible applicants or participants of public assistance programs to determine whether funds can be authorized for special needs; initiates and updates program participants' financial information and budget documents.

Organizes, monitors and prioritizes assigned cases to ensure required case records and documents are properly filed, processed, verified and updated within specific time limits to meet the deadlines established by legislation and regulations.

Makes home calls or field visits to interview participants, to verify eligibility and clarify other pertinent information related to a participant's case file.

Makes preliminary assessment of applicants or program participants' social situation to determine potential problems for appropriate referrals to social service staff.

Refers applicants or program participants to appropriate County departments, community-based organizations, and other agencies for services and resources to address their immediate and long-term needs.

Prepares the forms necessary for entering participant's financial and biographical data into the computer system; reviews computer generated data reports to verify and ensure data entered are accurate.

Searches various income and eligibility related computer databases to ascertain whether the applicants or participants of the programs are receiving income from other sources of public assistance aids or programs, and to verify eligibility status.

Participates in a job referral and placement project for potentially employable applicants and participants of public assistance as needed.

Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generates over-payment reports and Notices of Action, and, when appropriate, makes referrals to the Welfare Fraud Prevention and Investigations unit as needed.

Follows existing criteria in identifying suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigations unit.

Requirements


MINIMUM REQUIREMENTS:
Option 1: One year of experience as an Eligibility Worker I* in the service of the County of Los Angeles.

Option 2: A Bachelor's** degree from an accredited college.

Note: Credit for experience is given based on a 40-hour workweek. Part time experience is credited on a part time ratio, such as 20 hours per week for two months equals one month of experience.

SPECIAL REQUIREMENT INFORMATION:

*To be considered under Option I, applicants must hold or have held the Eligibility Worker I item in the service of Los Angeles County.

**In order to qualify under option 2, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion with your application at the time of filing or within ten (10) calendar days from application submission. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. Note: Foreign studies must be evaluated by an academic credential evaluation recognized by the NACES or the AICE of the United States and deemed to be equivalent to degrees from the United States. (See Accreditation Information under Employment Information). A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected. We do not accept password protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Additional Information


EXAMINATION CONTENT:
This examination will consist of a multiple-choice test weighted 100% covering the following:

• Written Expression
• Reading Comprehension
• Data Analysis and Interpretation/Basic Mathematics
• Customer Focus
• Learning Potential
• Responsibility

Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register.
Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add , , and domains , and to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component.
Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone.
Standardized and copyrighted examination materials are not subject to review in accordance with Civil Service Rule 7.19.
TRANSFER OF TEST COMPONENTS:

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional practice tests are available at

ELIGIBILITY INFORMATION:
Applications will be processed on an as-received basis and promulgated to the register of eligible candidates accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this exam more than once in a 12-month period. Also, you may not take the test until your name expires from the eligible register

SELECTIVE CERTIFICATION REGISTERS:
Selective certification registers may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification lists by service areas.


Candidates who wish to have their names placed on a language selective certification list must indicate their foreign language on the application and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language.
VACANCY INFORMATION:
The resulting eligible register will be used to fill vacancies in the Department of Public Social Services offices located throughout Los Angeles County.
PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT
APPLICATION AND FILING INFORMATION:
Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted (if applicable). Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website.

Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATIONS of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
Applicants must submit all applicable documents to be considered (diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application.


Documents not submitted with the application may be emailed to but must be received within ten (10) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name, Eligibility Worker II and exam number, 491799 .
Acceptance of your application depends on whether you clearly show that you meet the Minimum Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and/or Minimum Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment.


PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON
FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).


ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
SOCIAL SECURITY NUMBER :
Please include your Social Security Number for record control purposes.
Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD :
All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification from this examination.
Questions regarding this posting may be emailed, with the exam name, Eligibility Worker II and exam number, 491799 in the subject line, to ExamsUnit@dpss.lacounty.gov.
Testing Accommodations and Coordinator Contact Information:
If you need accommodation to take an assessment/test, let us know by contacting the following respective ADA/Testing Coordinators:

• For online assessments:
• For written tests: or call (562) 551-3384.

The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
Teletype Phone: (800) 897-0077

California Relay Services Phone: (800) 735-2922
Department Contact: Romeo Teves at (562) 566-7535
Department Contact Email: ExamsUnit@dpss.lacounty.gov
COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at
Revised January 2025
For detailed information, please click
01


The response you provide on supplemental question 1 is VOLUNTARY . The information provided will have NO IMPACT on your application, nor will it be used to determine your eligibility to participate in this or any future examination. This information will be used by the County for statistical purposes to enhance its homeless service programs.

Have you experienced any of the following homelessness or insecure housing situation(s) within the last two (2) years? (Check all that apply)

• Lived in a car
• Lived in a park
• Stayed in a makeshift structure on the street or sidewalk
• Stayed in an abandoned building
• Stayed in campground
• Resided in an emergency shelter
• Stayed in a hotel or motel
• Stayed with friends or family members
• Other
• No, I have not experienced homelessness or an insecure housing situation within the last two (2) years.

02


Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add the email addresses , , , , , , and the domains , and to your list of approved email senders to prevent email notifications from being filtered as spam/junk/clutter email.
Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

• I acknowledge that I have read and understood the above instructions.

03


You may elect to receive application status and final test results notifications via email or via USPS mail. Please note that USPS mail may take up to 14 business days for delivery. All other notifications, such as test invitation and other applicable special information, are communicated exclusively via email. How would you like to receive application status and final test results notifications?

• Email
• USPS

04


The responses you provide on supplemental questions 5 through 9 will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

• I acknowledge that I have read and understood the above information.

05


Do you have a Bachelor's degree from an accredited College or university?

• Yes
• No

06


If you answered "yes" to question #5, provide the name of the accredited college or university that you received your Bachelor's degree, otherwise, please type in "DOES NOT APPLY".
07


Did you attach a copy of your diploma, official transcript, official letter, evaluation report of transcript, certification of completion, or any other applicable document?

• Yes, I have attached all necessary documents.
• No, it is not applicable.
• I will email the document(s) within ten (10) calendar days to ExamsUnit@dpss.lacounty.gov.

08


Do you have one (1) year of experience as an Eligibility Worker I* in the service of the County of Los Angeles? If yes, please ensure to provide information on the application under work experience.

*To be considered under Option I, applicants must hold or have held the Eligible Worker I item in the service of Los Angeles County.

• Yes
• No

09


Did you fill out the online application completely and correctly outlining any and all related education, training, and job experience in the Work Experience section of the application?

Note: For each Eligibility Work I position held in Los Angeles County, you must provide the name and address of your employer, your job title, beginning and ending dates, and a detailed description of work performed on your application. Positions and/or experience grouped together will not be accepted as sufficient work experience. Each Eligibility Worker I position held and experience gained in Los Angeles County must be outlined separately on your application. Work experience information provided in the supplemental questions portion of the application will not be referenced to qualify you for the exam.

• Yes
• No

10


Selective certification registers may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. Candidates who wish to have their name placed on a selective language certification register must indicate their foreign language by responding to supplemental questions 11 through 15 , and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language.

• I acknowledge that I have read and understood the above instructions.

11


Do you know American Sign Language?

• Yes
• No

12


Are you proficient in READING any of the following languages?

• Arabic
• Armenian
• Cambodian
• Cantonese
• Farsi
• Korean
• Lao
• Mandarin
• Russian
• Spanish
• Tagalog
• Vietnamese
• I am not proficient in READING any of the above languages.

13


Are you proficient in WRITING any of the following languages?

• Arabic
• Armenian
• Cambodian
• Cantonese
• Farsi
• Korean
• Lao
• Mandarin
• Russian
• Spanish
• Tagalog
• Vietnamese
• I am not proficient in WRITING any of the above languages.

14


Are you proficient in SPEAKING any of the following languages?

• Arabic
• Armenian
• Cambodian
• Cantonese
• Farsi
• Korean
• Lao
• Mandarin
• Russian
• Spanish
• Tagalog
• Vietnamese
• I am not proficient in SPEAKING any of the above languages.

15


Do you have a Language Proficiency Certificate issued by the County of Los Angeles, that indicates that you are proficient in READING, WRITING, and SPEAKING another language?(If yes, a copy must be attached to this application.)

• Yes, I have attached a copy.
• No, I do not have a language proficiency certificate.
• I will email the document within ten (10) calendar days to ExamsUnit@dpss.lacounty.gov.

Required Question County of Los Angeles, CA

Job Tags

Full time, Work experience placement, Relief, Immediate start,

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