Job Description
What you'll do at
Position Summary...
Sam’s Club is Member obsessed and growing fast. Increasing our Membership base sits at the core of the company’s growth. As Manager of Membership Experience at Sam’s Club, you will play an important part in driving Membership growth for years to come by owning work to improve the end-to-end member experience across join, upgrade, renewal, and onboarding. This position will work out of our Bentonville, AR office and report to the Director of Membership Experience. This highly visible and influential role will be accountable for strategic initiatives aligned to membership experience.
What you'll do...
What You Will Do
- Lead Membership Initiatives : Develop and implement strategies for onboarding new members and engaging current members.
- Collaborate with Product and UX Teams : Design and implement membership experiences aimed at improving join, upgrade, and renewal conversion both digitally and in-club.
- Document Membership Journey : Map out the end-to-end membership journey and identify opportunities to align membership experience with strategic initiatives.
- Partner with Operations : Identify and test new solutions to drive incremental membership growth at the member service desk, checkout, and sales floor.
- Analyze Data and Insights : Work closely with data and insights teams to direct member research and identify key trends and behaviors across member tenure.
What You Bring
- Data-Driven Mindset : Enjoy digging into data and customer/member insights to turn them into actionable results, with a mindset for continuous learning and improvement.
- Passion and Tenacity : Have a strong passion for business growth and a tenacious approach to achieving results.
- Innovative Thinking : Enjoy creating innovative ideas to improve the member experience and bringing them to life.
- Effective Communication : Possess strong communication skills, with the ability to convey complex concepts and strategic insights effectively to diverse audiences, including senior leaders.
- Agility and Multi-tasking : Act with speed and agility, efficiently managing multiple tasks amidst competing demands.
- Comfort with Ambiguity : Exhibit comfort and enjoyment in navigating uncertainty and adapting to rapidly changing environments.
- Stakeholder Engagement : Engage all stakeholders effectively in different project phases and build strong working relationships across teams.
- Alignment with Walmart Values : Demonstrate alignment with Walmart values: service to customers (members), respect for individuals, striving for excellence, and acting with integrity.
Minimum Qualifications
- Educational Background : Bachelor’s degree in Business Administration or a related field.
- Professional Experience : 3+ years of experience in retail, strategy, membership/subscription, management consulting, or a related field.
- Project Leadership : 3+ years of experience in leading and completing cross-functional projects, and working with Marketing, Finance, Data Science, Product, Operations, etc.
Preferred Qualifications
- Advanced Degree : Master’s degree in Business Administration or a related field.
- Analytical Skills : Experience in delivering forecasting, budgeting, variance analysis, and interpreting data results.
- Strategic Planning : Background in business strategic planning, leveraging a data-driven, analytical approach to problem-solving and decision-making.
- Technical Proficiency : Proficiency in developing dashboards and executive-level presentations.
- Proven Track Record : Demonstrated record of delivering results in large, complex, matrixed organizations.
- Attention to Detail : Strong attention to detail and the ability to thrive in a fast-paced environment.
- Impact-Driven : Must have a drive to make a meaningful impact.
Inclusive Elements
- Commitment to Diversity : Encourage candidates from diverse backgrounds to apply, emphasizing an inclusive and supportive work environment.
- Flexible Work Environment : Offer flexibility in work arrangements to accommodate diverse needs and situations.
- Continuous Learning : Promote opportunities for continuous learning and professional development.
- Supportive Culture : Foster a supportive culture that values collaboration, respect, and the well-being of all team members.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration or related field OR 2 years’ experience in business or relevant area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working in a matrixed organization
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Job Tags
Holiday work, Permanent employment, Full time, Temporary work, Part time, Flexible hours,