Job Description
Job Description
Job Description
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
The Team Lead has overall responsibility during the absence of the Tasting Room Manager and Assistant Tasting Room Manager for directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.
Essential Job Functions Manages all
Customer Service aspects relating to tasting room operations:
- Ensures that employees effectively, appropriately, carry out the companys customer service policies and procedures.
- General upkeep of tasting room
- Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, weeding, sweeping)
- Answers phone and records guest reservations as needed
Assists in Leading all aspects of
Team Member Management - Training of team members
- Direct team members to complete tasks
- Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperation
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
Responsible for
Financial Results of the tasting room
- Manage store operation procedures with accordance to company guidelines, ensuring accurate inventory procedures and levels, opening, and closing procedures, payroll, money handling, and cash control procedures, tracking and reporting of tasting room expenditures, etc.
- Perform all duties with the highest standard for quality and cleanliness
- Maintenance of wine inventory for retail and tasting purposes
- Manage retail general merchandise, inventory levels and visual displays
- Assist with shipping- orders supplies, scheduling, and picking/packing/labeling
Knowledge and Skills Required Must have minimum of one year retail experience
Dedication to providing exceptional customer service
Good communication skills and strong interpersonal and conflict resolution skills
Exceptional team building capabilityBasic mathematical and accounting skills
Computer literacy including experience with a POS system/Square
Wine knowledge helpful but not required
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and taste or smell. The employee is frequently required to climb or balance; stoop, kneel, crouch or crawl and talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 40 pounds.
Work Schedule: This position requires you to be available days, nights, weekends, and flexible to work at our other locations when needed.
Hourly Wage ++ Tips
Job Tags
Hourly pay, Flexible hours, Night shift, Weekend work,