Job Description

Summary:

The Rig Service Specialist combines the technical abilities of a service mechanic with the customer-centered approach of a phone support specialist. This position requires a unique blend of hands-on mechanical skills, problem-solving abilities, and the ability to effectively communicate with end users to provide comprehensive support for technical drilling equipment.

Responsibilities:

• Diagnose and repair mechanical issues on rigs and related equipment
• Provide phone support to customers, guiding them through troubleshooting procedures
• Maintain detailed records of service interactions, solutions provided, and follow-up actions
• Timely input of machine related customer interactions into system
• Work collaboratively with a team.
• Continuously learn and stay updated on the latest industry developments and technologies.
• Willing to travel (Fly or Drive) to customers experiencing technical issues in the field. (This does not happen regularly, but sometimes happens on short notice)
• Other duties as assigned by supervisor

• Able to work 45-hour work week

Requirements
Traits of the Ideal Candidate

• Proven experience as a service mechanic with strong mechanical and electrical skills.
• Energized by helping others succeed.
• Experience in customer service or phone support roles preferred.
• Willing to travel and work on equipment
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Proficiency in relevant computer applications and software.
• Experience with SAP software is a plus.

Geoprobe Systems® is an Equal Opportunity Employer.

Benefits

• 401(k)
• Health Insurance
• Vacation
• Sick Leave
• Profit Sharing

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