Rig Service Specialist Job at Geoprobe Systems, Salina, KS

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  • Geoprobe Systems
  • Salina, KS

Job Description

Summary:

The Rig Service Specialist combines the technical abilities of a service mechanic with the customer-centered approach of a phone support specialist. This position requires a unique blend of hands-on mechanical skills, problem-solving abilities, and the ability to effectively communicate with end users to provide comprehensive support for technical drilling equipment.

Responsibilities:
  • Diagnose and repair mechanical issues on rigs and related equipment
  • Provide phone support to customers, guiding them through troubleshooting procedures
  • Maintain detailed records of service interactions, solutions provided, and follow-up actions
  • Timely input of machine related customer interactions into system
  • Work collaboratively with a team.
  • Continuously learn and stay updated on the latest industry developments and technologies.
  • Willing to travel (Fly or Drive) to customers experiencing technical issues in the field. (This does not happen regularly, but sometimes happens on short notice)
  • Other duties as assigned by supervisor
  • Able to work 45-hour work week
Requirements
Traits of the Ideal Candidate
  • Proven experience as a service mechanic with strong mechanical and electrical skills.
  • Energized by helping others succeed.
  • Experience in customer service or phone support roles preferred.
  • Willing to travel and work on equipment
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • Proficiency in relevant computer applications and software.
  • Experience with SAP software is a plus.

Geoprobe Systems® is an Equal Opportunity Employer.

Benefits
  • 401(k)
  • Health Insurance
  • Vacation
  • Sick Leave
  • Profit Sharing

Job Tags

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