Job Description

Summary

Execute and support the firm’s strategies related to property management operations by directing team members on the assigned portfolio of properties in Northern California, and by implementing policies, procedures, and practices to enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. Responsible for the direct supervision and development of a management team comprised of 5-6 General Managers within the assigned portfolio. Provide leadership and successfully promote firm values and create an environment of exceptional customer service for residents, prospects, and vendors.

Essential Duties and Responsibilities include the following but are not limited to:

• Conduct weekly or bi-weekly inspections of each community within assigned portfolio.
• Ensure all office and maintenance procedures are properly adhered to, including audits of leases and office files, revenue collection procedures, cash and expense control, etc.
• Ensure timely and accurate preparation of various weekly, monthly, quarterly, and annual reporting.
• Assist in the preparation of the annual operating budget and guide on-site staff to translate budget goals into appropriate action.
• Support on-site teams in achieving leasing objectives through effective motivation and by maintaining a deep understanding of competitive pricing and keeping informed of market conditions.
• Ensure all aspects of accounting, including rent collections, delinquent accounts, expenditures, and purchasing are within operating or capital budgetary guidelines and in accordance with firm policy.
• Approve invoices, ensure proper invoice coding, and actively review any changes with the General Manager.
• Monitor the use of the property management software and the daily flow of paperwork including data entry, reports, deposits, leases, etc. ensuring their accuracy and promptness.
• Handle special problems which arise from time to time in resident-landlord relations.
• Set and communicate clear standards and lead on-site staff so they strive for efficiency, fairness and consistency, to meet their full potential.
• Meet with upper management and support departments on a regular basis to communicate property and employee relation issues.
• Evaluate manager’s performance, complete annual performance reviews and manage performance issues effectively.
• Attend to the training needs of the staff at each property, including sales performance and financial acumen.
• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the area manager and asset manager to develop and implement market plans driving occupancy and revenue growth.
• Ensure the appearance and physical aspects of the properties meet the firm’s established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Coordinate work activities and services from construction team, vendors, and other contractors, as needed. Maintain open communication between construction team members, vendors, and contractors.
• Follow the firm’s established policies and procedures, monitors and ensures portfolio compliance with regulatory requirements (HCIDLA, LAMC and RSO/SCEP), operational processes, and takes appropriate action to report, address, and correct policy violations or infractions.
• Attend meetings or inspections with upper management, investors, and government agencies.
• Perform property due diligence. Assist and coordinate planning for property transition.
• Other duties, as assigned.

Competencies

• Ability to formulate and implement strategies that will add value to portfolio.
• Execute on opportunities to optimize community, financial, and team performance.
• Demonstrated cross-functional collaboration and results oriented.
• Proven track record working in a “contributor culture” with internal and external customers.
• Customer-centric orientation with proven track-record of developing and acting on customer insights.
• Ability to assist in the preparation of operating budgets and marketing programs.
• Strong verbal/written communication abilities and effective interpersonal skills.
• Meticulous attention to detail with strong organization/project management skills.
• Delivers results and has a strong sense of initiative and identifying best practices.
• Intuitive problem solver and able to work independently.
• Team-oriented individual with ability to prioritize tasks.
• Comfortable working in a fast-paced, entrepreneurial environment.

Qualifications

• Minimum 5+ years' experience managing multifamily properties.
• Ability to exceed customer service expectations, drive revenue, and manage budgets.
• Proficient in MS Office, specifically Excel and relevant databases and property management software.
• Knowledge of Fair Housing Laws, real estate laws and property management principles.
• Bachelor's Degree or equivalent experience.
• Reliable and dependable.

Physical Requirements and Working Conditions

• Works in a home office environment based in Northern California.
• Regular onsite presence (2x/month) at each property required to manage portfolio operations.
• Frequently stands and walks.
• Frequently speaks, reads, writes, and uses a computer keyboard and telephone.
• Occasionally bends, stoops, kneels, and reaches.
• Occasionally lifts, carries, pushes, and pulls materials and objects up to 50 pounds or heavier, with assistance and/or the use of proper equipment.

Other Requirements

• Driving is required. Flexibility to travel to multiple locations within the local portfolio (Northern California).
• Must have reliable transportation, a valid driver’s license, a clean driving record, and evidence of auto insurance, in addition to remaining insurable under company’s liability insurance policy.
• Scheduling flexibility is required. May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EQUAL OPPORTUNITY EMPLOYER

Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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