Job Description

Salary: 100,000 - 140,000 USD per year Requirements:

• Bachelor's degree or, for internal candidates, successful completion of Product Configuration Program training and Program of Instruction on all Paycom products.
• Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas.
• Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills.
• Preferred Qualifications:
• Project and/or process management certifications.
• SHRM-CP.
• Lean Six Sigma White or Green Belt.
• Prior leadership roles with demonstrated experience in organizing teams to achieve goals.
• Skills/Abilities:
• A passion for helping others and providing world-class support daily.
• Comfort with high-volume inbound and outbound calls and the ability to use persuasion and influence to drive outcomes.
• Ability to analyze data/trends and understand customer business models.
• Professional communication through phone and email; listening and providing empathy is crucial.
• Strong computer skills in Windows and MS Office, specifically Excel, and the ability to easily learn new applications.
• Ability to work within a team to initiate solutions and assist team members in meeting performance goals.
• Adaptability to thrive in a fast-paced, changing environment.
• Self-motivated to complete assigned tasks and projects on time.
• Ability to maintain organization of multiple tasks and projects with high attention to detail.
• Willingness to work overtime and during some weekends to meet team and department goals.
• Understanding of payroll and HRIS best practices.
• Advanced project management and planning skills.
• Ability to prioritize objectives and manage time with minimal direction.
• Capacity to operate effectively in de-escalation and key decision-making scenarios with limited guidance from a direct supervisor.
• Initiative to seek personal and professional development opportunities.

Responsibilities:

• Manage a book of business while ensuring clients receive maximum value from their products and understand the ROI of what they use.
• Act as a configuration expert in all modules of the Paycom solution.
• Identify trends through customer interactions and account analytics to present strategic solutions that maintain and improve client retention and their ROI on the Paycom system.
• Maintain relationships with an assigned book of long-term clients in our core market via outbound phone calls, conference calls, and webinars.
• Coordinate with internal departments to drive resolution on any customer projects, enhancing employee usage and customer health leading to client retention.
• Partner with clients on change management strategies to ensure total client/employee adoption of Paycom software, services, and new feature releases.
• Troubleshoot and resolve customer inquiries with same-day comprehensive resolutions.
• Collaborate with internal departments to ensure effective usage strategies are in place; act as a feedback loop to client-facing departments to improve usage-driving practices.
• Ensure payrolls for all assigned accounts are processed with 100% accuracy.
• Serve as a subject matter expert in multiple modules of the Paycom solution.
• Enter relevant information into the CRM system after each client interaction to ensure quality data that enables effective client retention.
• Actively engage in continuous learning and self-improvement by completing required training programs and enhancing system knowledge while staying up to date on legislation impacting clients.

Technologies:

• CRM
• Support
• Windows
• Project Manager

More:

We value a customer-focused environment and strive to build strong customer relationships that deliver solutions tailored to their needs. Our team is action-oriented and embraces new opportunities with enthusiasm. We prioritize skill development and adaptability, recognizing the importance of effective communication and trust in our collaborative efforts.

Physical demand includes the regular requirement to stand, walk, sit, use hands and fingers, reach with hands and arms, and communicate effectively. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Our work environment typically features moderate noise levels and no hazardous conditions. We uphold an equal opportunity employment policy, prohibiting discrimination and harassment based on various protected characteristics. We are committed to hiring the best talent and maintaining a respectful workplace.

For additional information about our policies or to request accommodations, we invite you to explore more about us.

Job Tags

Full time, Weekend work,

Similar Jobs