Job Description

Job Description

Job Description

Description:

Cypress Funeral Services - Sneider & Sullivan & O’Connell’s Funeral Home is seeking compassionate and motivated individual for the receptionist position. This role is part-time, minimum 16 hours per week.

• Greet and receive client families and visitors of the funeral home
• Maintaining a friendly, empathic attitude, while providing assistance and guidance.
• Receive incoming telephone calls and assist callers with any questions or comments in a polite and professional manner, with a goal to meet or exceed internal and external customer expectations; direct calls to appropriate team members and resolve calls when possible.
• Provide information associated with services on schedule.
• Maintain a comfortable environment, providing beverages and other amenities for the client families as needed.
• Perform a variety of clerical and other tasks, as necessary.

• High level of integrity and interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy.
• Professional communication skills, both orally and in writing.
  Attention to detail, with the ability to accurately take messages and information.
• Ability to multi-task, set priorities and work independently.
• Ability to work a flexible schedule, including some weekends.
  Excellent computer skills, and working knowledge of standard office equipment.
• High school diploma or GED equivalence.
• Previous clerical and/or customer service experience preferred.
• Fluent in English; and Cantonese/Mandarin or Spanish speaking strongly preferred.

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