Job Description

Job Description: Ocean Export Freight Forwarder

The Ocean Export Freight Forwarder will oversee the entire logistics process for international ocean shipments. This role is responsible for coordinating the movement of goods, managing required documentation, and ensuring all legal and regulatory requirements are met. The individual will serve as the main point of contact for customers, shipping carriers, and other stakeholders, ensuring efficient and timely delivery of shipments.

Key Duties and Responsibilities:

1. Shipment Coordination:

• Oversee the entire export process, including booking space with ocean carriers, scheduling shipments, and managing the flow of goods from the origin port to the destination port.
• Liaise with vendors, clients, and shipping carriers to ensure smooth pick-ups and deliveries.

1. Documentation Preparation:

• Prepare essential export documents, such as Bills of Lading, Packing Lists, Commercial Invoices, and Certificates of Origin.
• Ensure that all shipments comply with international trade regulations, customs requirements, and carrier policies.

1. Client Support:

• Act as the primary contact for clients, providing regular updates and addressing any concerns related to shipment progress.
• Handle and resolve any issues, such as delays or damage to goods, to maintain customer satisfaction.

1. Customs Compliance:

• Work with customs brokers to ensure shipments adhere to both import and export regulations.
• Stay informed on changes in trade laws, tariffs, and shipping regulations to ensure compliance.

1. Shipment Monitoring and Tracking:

• Continuously track the progress of shipments and provide clients with real-time updates.
• Address any discrepancies or delays and maintain accurate records for audit purposes.

1. Problem Resolution:

• Proactively resolve any issues encountered during shipping, such as delays, missing paperwork, or damaged goods.
• Ensure effective communication and quick resolution to maintain customer’s trust.

1. Collaboration and Communication:

• Work closely with internal teams (sales, operations) and external partners (vendors, shippers, carriers)to ensure smooth operations.
• Build and maintain strong relationships with key partners, including shipping lines and truckers.

Qualifications:

• Previous experience in ocean freight forwarding or logistics, with a focus on export.
• Solid understanding of international shipping regulations and customs procedures.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Microsoft Excel and Outlook
• Excellent written and verbal communication abilities.
• Problem-solving skills and ability to manage challenges effectively.
• Korean / English Bilingual preferred

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