Job Description

Job Description

Description:

Are you a technical whiz with a passion for helping others?

Join our growing Managed Services team as an MS Support Analyst II and play a key role in delivering exceptional technical support and legendary customer service!

What you'll do:

• Be a hero in our Service Desk, handling customer inquiries via email, phone, and more. You'll ensure smooth problem-solving and resolution.
• As a Level II Support Analyst, you'll troubleshoot and resolve client issues remotely and onsite, keeping them up and running.
• Install PC, server, network, and BDR hardware and software, ensuring successful project completion and client transitions.
• Collaborate with our team to tackle complex problems and contribute to special projects, making sure everything runs seamlessly.
• Handle on-call duties when needed, addressing after-hours tickets and supporting backup solutions.

You'll be a great fit if you:

• Have experience troubleshooting and installing desktops, servers, and applications.
• A knack for analyzing networks and solving problems.
• Have top-notch communication skills and a passion for providing legendary customer service.
• A knack for analyzing and solving technical problems.
• Excellent communication skills and a customer-centric mindset.
• The flexibility to work various hours and be on-call when needed.

Ready to join a team that values your skills? Apply today!

We offer a competitive salary and benefits package. Be part of a company that fosters a positive and collaborative work environment.

Job Overview and Requirements:

• Provide Intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
• Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
• Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
• Maintain regular communication with customers throughout the support request process.
• Models and embraces Knight Office Solutions company culture.
• Bachelor's degree or comparable combination of education and experience.
• Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.
• Reasonable accommodation may be made for qualifying individuals with disabilities.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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