Job Description

About us:

ECOWORKS HOMES INC. is a reputable organization that focuses on promoting sustainable living by offering eco-friendly, energy-efficient home solutions. Over the years, we have established our brand as a key player in the industry, known for providing the highest quality of services to our clients. Guided by our commitment to environmental sustainability and the desire to create a positive impact, we continually look for innovative ways to improve our services and enhance our customers' experiences.

The Opportunity:

We are seeking a dedicated and customer-oriented Live Chat Support Agent to join our team remotely. This is an excellent opportunity for entry-level candidates eager to kick-start their career in customer service within a rapidly growing industry. The ideal candidate will be responsible for providing real-time assistance to our customers through live chat, ensuring that customers have the best possible user experience.

Job Responsibilities:

• Respond in real-time to customer inquiries through the live chat platform.
• Identify customer needs, clarify information, and provide solutions based on our product offerings.
• Maintain a high level of professionalism and competence, ensuring prompt and correct responses to customers.
• Coordinate with other teams for customer issue resolution when needed.
• Follow company communication procedures, guidelines, and policies to maintain a high level of customer service.

Desired Qualifications:

• A high school diploma; related customer service training will be a plus.
• Excellent written communication and interpersonal skills.
• Proficient with computers and capable of multitasking across various systems and platforms.
• Ability to handle customer complaints and maintain a calm presence under pressure.
• Demonstrated ability in problem-solving and decision-making skills.

Nice-to-haves:

• Experience in a customer support role;
• Experience with CRM systems and practices.
• Flexibility in working hours to provide support for customers

Job Tags

Full time, Remote job,

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