Job Description

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our LinkedIn page:

• Link to our website -

Position: Learning Management System Administrator

Location: Swiftwater, PA

This is an onsite position.

Mission:

The Learning Management Administration Operations Specialist is a Learning Management Administration professional operating within VIA Training to perform specific Learning Management Administration activities. Performs Learning Management Administration activities to support functional areas and ensures level 2 learner support. Contributes to process and service improvement. Maximize efficiency, reliability, and compliance to global standards, through regular practice.

• Support the local functions in operating their learning offer in Learning Management Administration.
• Ensure alignment with the global Learning Management Administration Services Operations team by participating in regular coordination meetings and training update sessions.
• In the framework of permissions on catalog and users granted for perimeter, execute services in accordance with all work instructions such as (but not limited to):
• Creation and re-versioning of specific learning objects such as Online Courses, On Job Training, training curricula, and creation of events/sessions for face-to-face training on SOPs (including Geode+ documents)
• Non-Workday user's profile creation and timely maintenance in accordance with Learning Management Administration User profile requirements.
• Learning assignments, registration, and completion management.
• Reporting management
• Ensure full compliance of all activities with Learning Management Administration Operations global quality documents and standards (SOPs and Work Instructions) applicable to the role and respond diligently to Learning Management Administration Quality Control requests for data update and correction
• Ensure level 2 support to learners
• Contribute to Learning Management Administration Learner support improvement (knowledge base enrichment)
• Provide support on tickets escalated from Learner Support, according to the global Learner Support process, and using the designated global tool (ServiceNow).
• Contribute to Learning Management Administration evolution projects (process improvement, testing…).

Competencies /Other Skills:

• Analytical and problem-solving skills; Rigorous and quality oriented; Recognized team player; Good communication; Adaptive and flexible to new ideas and change; Ability to remotely interact with global team point of contacts Basic Qualifications:
• Minimum High School diploma (or GED), plus an IT degree, or Quality Systems Management degree, or equivalent acquired through experience preferred
• Good knowledge of department/site/business organization and training requirements
• Ability to read and understand English
• Experience in training administration
• Experience or ability to work with Learning Management Systems Preferred Qualifications:
• An Associate's or Bachelor's degree.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

You can also reach me at Harsh.Bawa@niitmts.com

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