Job Description

An international home appliance manufacturing company is currently seeking a Korean/English Bilingual Customer Service Representative to support their office in the Fort Lee, NJ area. The ideal candidate will have at least 3-years Customer Service/Sales Assistant experience and a positive, team-oriented mindset.

*This is a part/full-time, direct hire position.

Responsibilities of Korean/English Bilingual Customer Service Representative:

• Provide exceptional customer service via phone, email, and chat support.
• Address and resolve customer inquiries, issues, and complaints in a timely and professional manner.
• Assist customers with product information, order status, returns, and exchanges.
• Maintain accurate customer records and update account information as needed.
• Ensure customer satisfaction by offering solutions and following up as necessary.
• Work flexible hours, with potential for full-time hours during peak periods (mid-April to end of August).

Requirements of Korean/English Bilingual Customer Service Representative

• Minimum of 3 years of customer service experience.
• Excellent English communication skills (reading and writing) are a must.
• Proficiency in Korean is a significant advantage.
• Strong interpersonal and communication skills to engage with customers effectively.
• Basic computer knowledge, including MS Office and customer service software.
• Ability to work part-time (4 hours/day) with flexibility to work full-time (8 hours/day) during peak seasons.

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Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws.

We prioritize direct applicants; third-party resumes may not be reviewed.

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