Intern - Technical Support Specialist Job at National Information Solutions Cooperative (NISC), Mandan, ND

WUpQMkYyb2NSOVZoRHI0K2x4MFMxa095MlE9PQ==
  • National Information Solutions Cooperative (NISC)
  • Mandan, ND

Job Description

Primary Responsibilities:

Reports to the Technical Services Team. Individual will be responsible for providing IT system and application support to NISC customers via phone, video calls, chat and/or e-mail.  This position is up to 40 hours per week summer internship extending from May 2025 through August 2025.

To learn more about our Internships, click HERE.

Essential Functions:

  • Troubleshoot and resolve Windows desktop operating system issues, including:
    • Join PCs to Windows domains.
    • Install and troubleshoot NISC software on customer PCs.
    • Virus and/or spyware removal.
    • Utilize remote connectivity tools such as Remote Desktop or WebEx to assist with support items.
  • Create and test printers on Windows and Linux servers.
  • Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
  • Monitor Windows and Linux servers via Xymon monitoring tools.
  • Log and develop action plans for support issues identified by Xymon.

Knowledge, Skills, and Abilities:  

  • Strong customer orientation.
  • Related coursework and general understanding of Windows desktop operating systems.
  • Related coursework and general understanding of Linux and Windows servers and operating systems.
  • Related coursework and general understanding of TCP/IP networks
  • Strong problem-solving skills and attention to detail.
  • Strong verbal and written, interpersonal, and communication skills.
  • Ability to work independently, as well as in a team environment.
  • Ability to effectively adapt to change.
  • Ability to interact in a positive manner with internal and external contacts.
  • Ability to convey technical solutions to both technical and non-technical users.
  • Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
  • Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s):

  • ​​High School diploma or equivalency required
  • Pursuing an Associate or Bachelor’s Degree in a computer science related field

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Job Tags

Summer internship, Remote job,

Similar Jobs

BOEING

F-15 Escape Systems Lead Engineer Job at BOEING

 ...offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security...  ...Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship... 

UCHealth

Regional Manager Job at UCHealth

 ...Regional Manager of Sonography Svcs at UCHealth summary: The Regional Manager of Sonography Services at UCHealth oversees the provision of diagnostic imaging services, leading a multidisciplinary team to ensure high-quality patient care. The role requires a Bachelor... 

Rodrigues Affordable Health LLC

Insurance Sales Agent - ENTRY LEVEL | Training, Leads Provided, and More Provided! Job at Rodrigues Affordable Health LLC

 ...team. In this role, you will assist clients in exploring their insurance options, provide exceptional customer service, and maintain accurate...  ...financial future!Join the fastest-growing health insurance company in America , where your success is our priority. APPLY... 

CANOPY | Professional Search & Recruiting

Litigation Paralegal Job at CANOPY | Professional Search & Recruiting

 ...dominating the legal arena, has an immediate need for a Litigation Paralegal. They offer a collaborative environment that values innovation,...  ...time-sensitive documents and work effectively under tight deadlines. ~ Hybrid schedule: 3 days in-office, 2 days remote.... 

SSM Health

Wisconsin Youth Apprentice - Physical Therapy Aide, Monroe Clinic Job at SSM Health

 ...Monroe Clinic Hospital Worker Type: Intern/Temporary (Trainee) Job Highlights: Are you a high school junior or senior...  ...who will serve as your mentor and will help guide your training while providing ongoing support in the role. Job Details...