Job Description
JOB DESCRIPTION
Job Description: Case assignment, case management, Excel, Data Import, Navigating multiple systems, High volume workload.
Specific Responsibilities
Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
Responsibilities
•Delivers quality service to clients via phone, email, chat, and other avenues
•Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
•Develops and maintains an intermediate working knowledge of one or more *** products, as well as industry policies and procedures
•Identifies opportunities for process improvement and works with leaders to implement
•Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
•Documents all interactions
•Serves as a mentor for less experienced teammates
•Performs data input, maintaining strong prioritization and organization
•Act with uncompromising integrity.
•Provide outstanding service and build trusted relationships.
•Drive innovation in our products and services and continually improve our processes.
•Work in partnership and support each other.
•Be personally accountable and deliver on commitments.
•Treat each other with respect and dignity.
REQUIREMENTS
Consideration may be given to a candidate with a degree in lieu of experience
Education
Bachelor's Degree
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Tags
Local area, Flexible hours,
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