Job Description

We are seeking a detail-oriented and proactive Hardware Triage Technician / Electrical Engineering Technician to join the Quality Team. In this role, you will be responsible for tracking and monitoring hardware returns from various global sites and providing critical support to hardware program managers. Your work will help ensure seamless operations by keeping stakeholders informed and maintaining accurate material status updates.

This is a 1-year contract with potential for extension/conversion.

Key Responsibilities

• Material Tracking & Monitoring: Actively track and oversee hardware returns from multiple global locations.
• Status Reporting: Assist hardware program managers by providing timely updates on material status and offering projections for device availability.
• Collaboration: Hold weekly meetings with regional teams to review the schedule and ensure hardware returns are on track.
• Data Management: Maintain organized records of hardware returns and relevant data using internal systems.
• Process Improvement: Identify and recommend improvements to streamline hardware tracking processes.

Required Skills & Qualifications

• Attention to Detail: Highly detail-oriented with the ability to manage complex tracking processes.
• Communication Skills: Strong verbal and written communication skills to interact effectively with team members and global partners.
• Team Collaboration: Solid team player who thrives in a collaborative environment.
• Technical Proficiency:
• Proficient in Microsoft Excel
• Experience with MacOS and iOS
• Familiarity with FileMaker and Wrike is a plus
• Positive attitude and willingness to learn new systems and processes.
• Background in hardware triage, electrical engineering, or a related technical field.
• Previous experience in a hardware support or quality assurance role.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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