Job Description
COMPANY OVERVIEW Securly, Inc. is the definitive leader in K-12 student safety and wellness solutions, protecting over 20 million students across 20,000 schools worldwide. Our AI-driven safety solutions have established us as one of the fastest-growing EdTech companies, consistently recognized as EdTech Product of the Year and a Top Place to Work three years running. Through innovative technology and data-driven insights, we're revolutionizing student safety and digital well-being in education.
Summary :
As a Tier 1 Support specialist, you will be the frontline for Securly's support services, delivering exceptional customer service and technical assistance to K-12 School Districts. You will manage inbound calls, voicemails, and tickets, focusing on providing timely and effective resolutions or escalating issues when necessary. This is an excellent opportunity for individuals who are eager to develop foundational technical skills and gain experience in computer networking and security.
What You Will Do :
Preferred Qualifications, Skills, and Experience :
Key Expectations :
At Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness.
What We Offer :
Securly is an Equal Opportunity Employer We are committed to diversity and inclusion, welcoming candidates from all backgrounds to bring their unique perspectives to our team. We want all candidates to have a great experience. If you require an accommodation during the hiring process, please let us know, and we'll be happy to assist.
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