Dutch Customer Support Specialist Hybrid in Qormi (Chat & Email Only) Job at Cross Border Talents, Malta

WXBiMkcyb2NRTnhpQXI4OG5oZ1YyRWEvMnc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready for a new adventure? Move to stunning Malta and enjoy its crystal-clear waters, vibrant culture, and exciting career opportunities!

We’re searching for a detail-oriented and proactive Customer Success Specialist to join our team! If you excel in a fast-paced environment and enjoy problem-solving, this role is perfect for you.

Role Overview:

As a Customer Support Specialist, you’ll handle customer inquiries exclusively via email and live chat—no phone calls required. Your responsibilities will include moderating content, ensuring policy compliance, and detecting fraudulent activities, all while collaborating with internal teams to enhance the overall customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries through email and chat
  • Review and moderate user-generated content to ensure adherence to platform policies
  • Identify and take action against potential scams or fraudulent activities
  • Maintain detailed records of customer interactions and resolutions
  • Work closely with internal teams to improve processes and optimize customer support
  • Provide accurate information using the best available tools and resources
  • Achieve individual and team performance goals
  • Collaborate with internal and client teams to ensure seamless service delivery
  • Stay informed about moderation guidelines through ongoing training
  • Adapt to different workflows, clients, and market needs as required

Requirements:

  • Fluent in Dutch (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation : Convenient company transport from designated locations
  • Relocation Assistance : Smooth onboarding support
  • Career Growth : Opportunities to develop professionally
  • Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

netPolarity, Inc. (Saicon Consultants, Inc.)

Thermal Engineer Job at netPolarity, Inc. (Saicon Consultants, Inc.)

 ...Title: Thermal Engineer Contractor Duration: 1 year contract Location: Austin, TX (ONSITE) Here are top skills: Lab experiences including scripting for test automation and system setup Expertise in thermal management, including design and debugging mobile... 

SYLVAN LEARNING - MOORESVILLE, NC

English & Study Skills Tutor! Job at SYLVAN LEARNING - MOORESVILLE, NC

ACADEMIC TUTORS NEEDED!Sylvan Learning of Mooresville & Lake Norman is looking for enthusiastic tutors to join our community of superstar educators who deliver in-person and online tutoring to Sylvan students. If you can tutor, or have tutoring experience and are coachable... 

Matura Farrington

Litigation Legal Assistant Job at Matura Farrington

 ...support to attorneys involved in civil litigation cases. Prepare, proofread, and format legal documents, including pleadings, motions,...  ...and depositions. Conduct legal research using various online resources to gather relevant case law, statutes, and regulations... 

Systematic Business Consulting

Elevator Service Mechanic - $30-60/hr - Maryland statewide! Job at Systematic Business Consulting

 ...talent, Ive got a great opportunity in Maryland for an Elevator Mechanic, covering much of the state and portions of WV!...  ...Maintenance / Repair Elevator Mechanic ~ Experience with on-site installation of equipment, while following established safety, maintenance,... 

Environmental Resources Management (ERM)

Consulting Senior Associate, Health & Safety (Entry Level) Job at Environmental Resources Management (ERM)

Consulting Senior Associate, Health & Safety (Entry Level) Our successful and rapidly growing ERM team is the largest dedicated team...  ...and gas sectors tackle some of their most important EHS and sustainability challenges.We are hiring a Consulting Senior Associate, Health...