Required Skills & Experience
• Extensive understanding of reservation systems for hotel room blocks, rate structures and payment forms • Strong computer skills including use of Excel, Word and Outlook • Excellent time management skills • Passion for having outstanding relationship management and customer service skills • Knowledge of Ground Transportation reservations and hotels as a product: chains, categories, locations etc.
Nice to Have Skills & Experience
• Bilingual Spanish, Portuguese, French a plus • Experience with airline and/or hotel reservations systems
Job Description
A partner of Insight Global is looking to add several Customer Support Specialists to their team in Dallas, Texas. The Customer Support Specialist is responsible for assisting with operational and customer service support of the clients requirements. They will be working closely with the client to achieve position outcomes. They will be expect to process client requests received via phone, email, fact or internal proprietary systems.
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