MealSuite, an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
We’re looking for our next strategic, relationship-minded, and experienced Customer Success Manager to join our ever-growing Customer Experience team. Reporting to the Senior Manager, Customer Success & Support, you’ll be vital to MealSuite’s long-term vision and profitability as we will only succeed if our customers realize value from our products and services and remain within our ecosystem.
The Customer Success team supports a wide array of customers throughout their entire lifecycle, as they engage with us and adopt our products to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business outcomes. The successful candidate will be highly customer centric, and comfortable deep diving MealSuite’s products to coach, mentor, and train their customers on best practices while providing recommendations toward a long-term MealSuite strategy within their organization.
A day in the life as a Customer Success Manager:
If the below describe your knowledge, experience and character, this role could be for you:
We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!
More to love about working at MealSuite:
We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here .
We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
We take care of our employees too! Here are just a few of the great things we offer:
This role will require you to work in our office located at 5001 Lyndon B Johnson Fwy, Dallas, Texas up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!
Have we got your attention? Great! Here’s what’s next:
Apply today with your resume and answers to our application questions.
We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honored that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com .
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