Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat
Provide accurate information regarding products, services, and policies
Troubleshoot and resolve customer issues in a timely and professional manner
Document interactions and escalate complex issues as needed
Maintain a positive and helpful attitude in all customer interactions
Contribute to team goals and work collaboratively with other departments
Qualifications:
High school diploma or equivalent (required)
Previous customer service experience (preferred)
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to multitask and work in a fast-paced environment
A positive attitude and a passion for helping people
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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