Job Description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Infant at

224 5071261

Sivanesan at

224 369 0756

Title: Connectivity Support Contractor (Remote)

Location: Remote, with travel to onsite support- Approx 75 % Travel to sites as needed.

Duration: 7 months

Candidates must be in the Central region: Detroit, MI or Indianapolis, IN.

Travel Requirement: Requires at least 75% travel

The airfare is paid for by the client but hotel, rental car and meals need to be paid for with a personal card and then submitted for reimbursement.

Description:

• This position is NonExempt and hours over 40 will be paid at Time and a Half.
• The education requirement is a Bachelor's Degree and/or the equivalent (4 years) experience in Database Software, Design Software, Development Software, Internet Software, Project Management Software, Spreadsheet Software and Word Processing Software.
• The primary responsibilities will be to install desktop PC's and provide additional desktop support for a manufacturing environment.
• This position requires the ability to be able to lift up to 40 lbs at one time.
• The position of Connectivity Support Contractor will be supporting our Infectious Disease Business Unit.
• Top skills looking for: Previous IT experience, Proficient with Teams and Outlook, Experience dealing with customers and someone able to support locations remotely with occasional travel to onsite locations
• Interview process: Video interview

Support Activities:

• The Connectivity Support Contractor position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation.
• Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.
• Support will include utilization and advising customers on the intended use and the business impact of the adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings.
• Ability to perform preliminary troubleshooting is also required as part of this role.
• The position will monitor and report customer practices and testing locations as well as report key learnings.
• Tracking of customer testing locations and tracking installation status is also required.
  
  

Other duties may include:

• Monitor e-mail, web and phone intake channels to respond to customer inquiries
• Answer product related questions including implementation and troubleshooting
• Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
• Identify needs that require further consultation with customers; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

Education and Experience

Required

• Associate degree in IT-related fields
• Minimum of 3 years of experience
• Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
• Competent in cloud network and server utilization practices
• Proficient in cybersecurity practices
• Familiar with common firewall resolution practices
• Competent in routers, switches, ethernet ports, and Wi-Fi bridge configuration
• Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
• Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
• Ability to leverage and/or engage others to accomplish tasks and projects
• Multitasks prioritizes and meets deadlines in a timely manner
• General understanding of sales, customer service and consulting functions
• Strong organizational and follow-up skills
• Excellent verbal and written communication skills and attention to detail

Preferred

• Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
• Familiarity with Salesforce CRM
• Previous experience in medical facilities, with customer-facing support

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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