Job Description

Job Description

Job Description

Role Description

Be part of the team that puts on the Coolest show on Earth – while traveling the United States!

UniverSoul Circus is looking for a talented new member to join our National Touring team. This member would travel and manage our on-site Box Office Operations in each of our Touring cities. We are looking for an energetic, detailed-oriented multi-tasker with a passion for delivering exceptional customer service. Family FUN and making memories are our Top priorities. If this sounds like you please apply today.

Qualifications

• Demonstrated skills in Customer Service
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Organize and prioritize work to meet deadlines.
• Supervise and manage box office staff and daily operations
• Train staff on Ticketmaster systems and other aspects of the Box Office.
• Manage Sales Inventory
• Create and maintain work schedule for ticket sellers.
• Cash handling experience
• Oversees and resolves ticketing, seating and customer service issues.
• Previous experience in a similar role or Ticketmaster experience is a plus

GENERAL SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES (include but not limited to):

• Supervise and manage the staff and daily operations of the box office.
• Train staff on Ticketmaster systems and other aspects of the Box Office.
• Provide customer service, Ticketmaster, and sales training to staff as appropriate.
• Develop and/or update written box office operational procedures for staff.

• Manage Inventory
• Work with Human Resources Office to handle personnel issues as necessary, i.e. staffing, terminations, corrective actions, performance reviews etc.
• Create and maintain work schedule for ticket sellers.
• Issue banks to Box Office Representatives at beginning of their shift.
• Ensure box office sellers have sufficient change to handle transactions.
• Handle/reconcile large sums of money utilizing prescribed cash controls.

• Work in a fast paced environment and handle heavy workload that can present stressful situations.

• Close out ticket sellers at end of their shift ensuring all monies balance with sales reports.
• Close out box office, count all cash and credit card transactions, and reconcile revenue.
• Handle any overages/shortages by the staff, deposit overages and ensure ticket seller pays any shortages before closing.
• Prepare revenue for bank deposit at the end of the night and give sealed bank deposit to Tour manager (when managing secondary tour).
• Prepare and transmit daily reconciliation reports to corporate office.
• Oversees ticketing, seating and customer service issues necessary in servicing guests.
• Interacts closely with touring operations department dealing with moving the box office and equipment from city to city.

• Works with front of house management to ensure speedy and friendly guest experience. Assist with scanners troubleshooting.
• Organize and prioritize work to meet deadlines.

• Ensure box office is set up to operate in a timely manner.

• Other duties assigned by Director of Ticketing

Knowledge of Ticketmaster HOST and ARCHTICS systems a plus but not required.

Required Previous Management experience required.

Compensation : 45 – 60K annual salary (based on experience), travel and lodging provided by company. Please note: Onsite + travel through November 30 2025.

Company Description

UniverSoul Circus - founded in 1994 is a combination of interactive circus arts, theater, and music. It's unique, bold, and fun for any age will challenge your imagination like nothing else. It embraces and celebrates the unique aspects of global urban pop-culture by bringing them center stage with a cast of international performers reflecting the cultural diversity of the world in which we live.

JOIN OUR TEAM ~ If you are highly motivated, enjoy working in a fast-paced working environment with diverse individuals from around the world.

Company Description

UniverSoul Circus - founded in 1994 is a combination of interactive circus arts, theater, and music. It's unique, bold, and fun for any age will challenge your imagination like nothing else. It embraces and celebrates the unique aspects of global urban pop-culture by bringing them center stage with a cast of international performers reflecting the cultural diversity of the world in which we live.\r\n\r\nJOIN OUR TEAM ~ If you are highly motivated, enjoy working in a fast-paced working environment with diverse individuals from around the world.

Job Tags

Shift work, Night shift,

Similar Jobs