Job Description

Job Description

Job Description

Description:

Position Summary:

As an AdvantaPure Single Use Technologies Account Manager, you will be responsible for managing assigned accounts by establishing a strong customer relationship based on trust and responsiveness with AdvantaPure distributors, end-users and OEMs. You will deliver a superior level of customer experience and world-class service by accurately processing customer orders in an efficient manner to ensure customer demands are met. You will be the sole owner of each assigned account, providing solution-based methodology that considers the customers’ needs and recommend specific products or services that will solve their problems. You will also manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner. This will be delivered through collaboration with other NewAge departments as a liaison between these departments and your customer.

Key Job Responsibilities:

• Utilize sales process in order to develop new solutions for customers to increase sales
• Track, communicate and manage activities utilizing HubSpot CRM
• Develop strong business relationship with current and new distributors and customers
• Drive new sales opportunities with existing customers, positioning the company for success
• Provide a world class customer experience to obtain new customers and retain existing customers
• Understand the expectations, requirements and nuances of each Customer/Distributor/OEM providing them with excellent customer service
• Become knowledgeable of the BioPharm industry including single use products, the major suppliers and the components used in the industry
• Become knowledgeable of AdvantaPure’s competitors and their products and how AdvantaPure and its products compare to them.
• Track lost sales and opportunities
• Communicate industry news. Major events, issues or trends learned with sales team
• Represent AdvantaPure at tradeshows
• Travel to functions, tradeshows, conferences, customers and distributors, as needed
• Prepare periodic sales reports, including forecasting and demand planning
• Other duties as assigned

• Bachelor’s Degree (B.S.) from a four-year college or university; and/or technical degree preferred in science or business
• 5 years relevant sales experience, technical sales experience highly desirable, biopharmaceutical/ bioprocessing preferred
• Experience working with customers and sales channels from various countries and cultures a plus
• Experience with the Sandler sales system a plus
• Strong team player and collaborator
• Strong customer orientation and drive to effectively meet customer requirements
• Goal oriented with strategic analysis skills
• Experience with CRM, preferrable HubSpot
• Excellent interpersonal and communication skills (both verbal and written), including presentation skills
• Problem analysis and problem resolution at both a strategic and functional level
• Excellent multitasking and organizational skills
• Proficient in MS Office including Word, Excel, PowerPoint

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